Cancellation & Refund Policy

Cancellation & Refund Policy

Thank you for choosing Saransh Sharma. This Cancellation & Refund Policy governs the cancellation and refund process for products or services purchased through our website, with payment processed by Stripe. Please read this policy carefully before making a purchase.

1. Cancellation Policy

a. Cancellation by the User: If you wish to cancel your purchase, please contact us at [Your Contact Information]. The eligibility for cancellation and any applicable cancellation fees or conditions will be determined based on the specific product or service purchased.

b. Cancellation by Saransh Sharma: We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to situations where there is a violation of our terms of service, fraud, or technical issues. In the event of a cancellation initiated by us, you will be promptly notified, and a full refund will be issued.

2. Refund Policy

a. Refund Eligibility: The eligibility for a refund will be determined based on the specific product or service purchased. Refunds may be available in the following circumstances:

- Non-Delivery: If you have not received the product or service within the specified delivery period, you may be eligible for a full refund. Please contact us at Saransh Sharma to initiate the refund process.

- Defective or Faulty Product/Service: If the product or service you received is defective or faulty, you may be eligible for a refund or replacement. Please contact us at [Your Contact Information] with details and any supporting documentation to initiate the refund or replacement process.

b. Refund Process: To request a refund, please contact us at [Your Contact Information] within the applicable refund eligibility period. We may require additional information or documentation to process your refund request. Once your refund request is approved, we will initiate the refund through Stripe.

c. Refund Method: Refunds will be processed through the original payment method used during the purchase. Please note that the refund process may take some time, and the timing of the refund receipt may vary depending on your payment provider.

3. Disputes and Chargebacks

If you have any concerns or issues regarding your purchase, please contact us at Saransh Sharma before initiating a dispute or chargeback with your payment provider. We are committed to resolving any problems or disputes amicably and in a timely manner.

4. Changes to the Cancellation & Refund Policy

We reserve the right to update or modify this Cancellation & Refund Policy at any time, and any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates or changes.

If you have any questions or need further assistance regarding our Cancellation & Refund Policy, please contact us at saransh@cynsar.com

Last updated: 29th May 2023